Returns & Exchanges

At Matcha.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unopened products and a satisfaction guarantee on our premium powders.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return or exchange.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely package the items in their original packaging, clearly mark the RMA number on the outside, and drop the parcel at your local carrier.

• 4.
  Refund Processing

  After we receive and inspect your returned items, a refund will be issued to your original payment method within 5-7 business days.